The conference is hosted by the Indian School of Hospitality (ISH), an institution that engages with hospitality and service sectors as sites of both professional practice and academic inquiry. ISH’s approach integrates industry engagement with research-led thinking, with a focus on understanding how service work, organisational forms, and customer experiences are evolving in contemporary contexts.
The conference is organised in collaboration with the Academy of Management (AOM), an international scholarly association dedicated to advancing research and teaching in management and organisation studies. With a global membership and a long-standing commitment to academic excellence, AOM provides an important platform for the exchange and dissemination of research across diverse fields.
The intellectual direction of the conference is guided by its convenors, Prof. Payal Kumar (Indian School of Hospitality; Visiting Faculty, XLRI, India) and Prof. Peter Bamberger (Tel Aviv University; Director of Research, Smithers Institute, Cornell University). Their combined expertise in management research and editorial leadership informs the academic positioning of the conference.
The conference is further supported by an international advisory and organising committee comprising scholars and practitioners from leading institutions. This collective ensures both the academic rigor of the programme and its relevance to ongoing developments in research and practice.